You may be wondering what Walt Disney has got to do with your wedding. On the face of it nothing at all unless you are considering booking your wedding at the Magic Kingdom. I should explain before we go any further that this article is not about Disney Weddings. It is about what I call “Disney Magic”
Disney of course is not or everyone. I know plenty of people who would never dream of going withing a hundred miles of a Disney theme park. On the other hand there are countless millions of people worldwide who absolutely love Disney. I have to hold my hands up and admit that I am one of them. I have taken my family to Disney World, Florida three times and we will certainly be going back. I love the rides, I love the atmosphere, I love the fun and excitement, I love the imagineering and I love the way you are looked after by the Disney people.
To me one of the most important ingredients of Disney Magic is the cast ( every employee is a cast member ). I am always impressed with the way that whoever you meet there is always a friendly greeting and a smile. It’s not just the entertainers, it’s the shop assistants, the cleaners, the security staff. Nothing is too much trouble. They seem to really enjoy what they do.
I was working in my capacity as Master of Ceremonies / Toastmaster at a wedding recently and I just felt there was something missing. I couldn’t quite put my finger on it. Nice venue, great food, all running on time. Everything seemed fine. So what was it? Then I noticed that none of the staff were smiling. You may very well ask why this should be a concern as long as they are getting on with the job. Now I wouldn’t expect every waiter to be running around smiling like a Cheshire cat every minute of the day. That would be ridiculous. On the other hand if people are not smiling sometimes it suggests to me that they are either not enjoying their work, that are not interested or that they are unhappy or bored. This is not a good state to be in.
Why is this important? It’s important because weddings are happy occasions and happiness is contagious. If the waiters are cheerful and friendly it has a positive effect on the overall atmosphere. I do believe in “service with a smile” It means a lot to the customer.
In my role as Toastmaster I always try to be friendly and helpful to everyone. I want the bride, the groom and all of the wedding guests to enjoy the day. I want people to relax and have a great time. I want them to be happy and I try my best to achieve this.
For the bride her wedding day is like a fairytale come true. It is the culmination of months of planning. It is massively important. There is no place for long faces and grumpy people.
It’s not my job to train waiters and barmen but what a difference it would make if the ones I came across the other day could think of themselves as cast members and learn the to apply the Disney Touch.
What’s your view on service? Do you believe that service with a smile is important? Please let me know what you think.
- “AffordableDisney.Com Blog” and related posts (affordabledisney.blogspot.com)